Identity
Recognize the user or role across supported journeys.
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AALAI platform
One operating model from interface to enterprise system.
A layered platform coordinates agentic experiences, specialized apps, context, consent, connectors and business operations.
Key platform directions
A2UIAdaptive agentic interfaces
ABPAgentic Business Protocol
DIDDecentralized identity direction
Architecture evolves with each supported integration and business use case.
Architecture layers
A clear separation of experience, intelligence, trust and operations.
Each layer has a distinct responsibility so businesses can connect incrementally and govern agent behavior.
01
Interact
Experience layer
Super App, website, embedded Copilot and supported channels.
02
Assist
Agentic apps
Shopping, booking, queue, support, loyalty and decision agents.
03
Reason
Context, memory & decisions
Preferences, business rules, recommendations and decision support.
04
Trust
Consent, identity & governance
Permissions, roles, approval boundaries, audit and safety controls.
05
Connect
Connector layer
APIs and adapters for commerce, ERP, CRM, POS and payments.
06
Operate
Business systems
Catalogues, inventory, orders, customer data and operations.
AALAI OS concept
One access layer across agents and business systems.
The architecture brings user intent, context, memory, consent, agentic business orchestration and a common protocol into one connected service model.
Shopify is the identified live connection. Other connectors and capabilities shown in the illustration are planned or setup-dependent.
Business connectors
Work with systems businesses already use.
The connector ecosystem is designed to bring selected business information and actions into AALAI experiences.
| Category | Platforms | Status |
|---|---|---|
| Commerce | Shopify | Live connection |
| Commerce & ERP | Odoo, Zoho, ERPNext, SAP, Oracle, Microsoft Dynamics | Planned / setup-dependent |
| CRM | Salesforce, Zoho CRM, HubSpot, Dynamics CRM | Planned / setup-dependent |
| POS & retail | Petpooja, billing and inventory systems | Planned / setup-dependent |
| Payments & communication | UPI, payment gateways, email and supported messaging channels | Partner / setup-dependent |
Availability depends on API access, business permissions, partner readiness and the selected implementation.
Trust & governance
Agentic action needs visible boundaries.
AALAI’s direction combines user consent, business rules and human approval to support safer execution.
Consent
Use information for an understood purpose.
Role boundaries
Restrict data and actions by authorized role.
Auditability
Keep a visible trail of recommendations and actions.
Agentic app ecosystem
Specialized agents, coordinated around the journey.
Shopping & recommendation
Search, compare, budget, shortlist and basket assistance.
Booking & queue
Service discovery, appointment planning and queue guidance.
Operations & support
Customer support, loyalty, inventory and decision intelligence.
See the platform applied across domains.
Explore retail, healthcare, restaurant and enterprise journeys.