AALAI Privacy Policy

Company

R R R Codebiz Private Limited

Product

AALAI

Website

https://www.rrrcodebiz.com/

Effective Date

31 October 2026

Last Updated

31 October 2026

Using AALAI with Shopify? The AALAI Shopify Privacy Policy explains how the AALAI Shopify application processes Shopify merchant, store and shopper information, and applies in addition to this policy.

1. Introduction

R R R Codebiz Private Limited ("RRR Codebiz", "we", "our", or "us") is committed to protecting the privacy and personal information of individuals who visit our website, use our applications, purchase our services, or interact with our products.

We develop and operate software applications, digital platforms, business solutions, and technology services for individuals and businesses. AALAI is our AI-powered business and e-commerce platform.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information in connection with the AALAI platform, its applications and services, and the RRR Codebiz website.

This policy applies to AALAI unless a separate product-specific or integration-specific privacy notice applies. Where AALAI is used through a specific integration, such as Shopify, the integration-specific privacy notice applies in addition to this policy.

2. Scope of This Policy

This Privacy Policy covers:

• Visitors to the RRR Codebiz website.
• Customers and users of AALAI and its applications.
• Business owners, merchants, and organizational customers.
• Individuals interacting with AALAI applications and services.
• Users communicating with our support team.
• Individuals whose information is processed through integrations with third-party platforms.

AALAI may support different e-commerce and business integrations, depending on the features enabled by the user. Shopify is currently the e-commerce integration available for AALAI. Other integrations may be introduced in the future; this policy does not mean that any other integration is currently available.

Certain integrations may have additional privacy disclosures explaining their specific data collection and processing activities. The AALAI Shopify Privacy Policy describes the Shopify integration.

3. Information We Collect

Depending on the product, service, or interaction, we may collect the following categories of information.

3.1 Personal and Account Information

• Name and contact details.
• Email address and phone number, where provided.
• Account identifiers.
• Login and authentication information.
• Organization and business information.
• Account preferences and settings.

3.2 Business and Transaction Information

When customers use our business applications, we may process:

• Business and merchant details.
• Product and service information.
• Order and transaction records.
• Subscription and billing information.
• Inventory and operational information.
• Business configurations and uploaded content.

The information collected depends on the specific application and the permissions granted by the customer.

3.3 Information Provided Through Applications

Users may voluntarily provide information when using our applications, including:

• Questions and messages.
• Uploaded files and documents.
• Business knowledge and reference content.
• Product and service information.
• Support requests and feedback.
• Other information required to use a particular service.

3.4 Technical and Usage Information

We may automatically collect certain technical information, including:

• IP addresses.
• Browser and device information.
• Operating system information.
• Application usage information.
• Access logs and security events.
• Error reports and diagnostic information.
• Service performance information.

We use this information to operate, secure, maintain, and improve our services.

4. How We Use Information

We may use collected information for the following purposes:

1. To provide and operate our websites, applications, and services.
2. To create and manage user accounts.
3. To authenticate users and maintain secure access.
4. To process customer requests and transactions.
5. To provide technical support and customer assistance.
6. To manage subscriptions and billing.
7. To integrate with third-party platforms when authorized.
8. To provide AI-powered functionality where applicable.
9. To monitor application performance and reliability.
10. To detect security threats, fraud, and unauthorized activities.
11. To improve our products and services.
12. To comply with applicable legal and regulatory requirements.

We aim to collect and process only information that is reasonably necessary for the relevant service or purpose.

5. AALAI Platform Data Processing

Different AALAI features and integrations may process different categories of information depending on their functionality and the features enabled by the user.

5.1 AALAI Platform Functionality

AALAI is an AI-powered platform designed to help businesses and merchants improve their customers' shopping and service experience. Depending on the features and integrations enabled, its functionality includes:

• AI-powered product discovery.
• Product recommendations.
• Conversational shopping assistance.
• Product-related question answering.
• Merchant knowledge and FAQ management.
• Product catalogue integration with supported e-commerce platforms.
• Storefront shopping assistant functionality.

5.2 Integration Information

When a merchant connects and authorizes an e-commerce integration, AALAI may access and process information permitted by the permissions granted to the application on that platform. The information accessed depends on the integration, the features enabled, and the permissions granted.

AALAI accesses integration information only to provide its intended functionality and according to the permissions granted to the application.

The information processed through the Shopify integration is described in the AALAI Shopify Privacy Policy.

5.3 Customer Conversations

When customers or shoppers interact with an AALAI assistant, the application may process:

• Customer questions.
• Product search queries.
• Shopping preferences voluntarily shared.
• Conversation messages.
• Relevant conversation context.
• Product recommendations and AI-generated responses.

This information is processed to provide relevant product information and shopping assistance.

5.4 Merchant-Provided Information

Merchants may provide information to configure their AI assistant, including:

• Frequently asked questions.
• Product information.
• Store policies.
• Business descriptions.
• Other relevant knowledge content.

This information helps AALAI provide relevant responses to customers and shoppers.

6. Artificial Intelligence Processing

AALAI uses artificial intelligence services to provide automated assistance and related functionality.

Relevant information may be processed by AI service providers to generate responses and product recommendations.

OpenAI

AALAI uses OpenAI services for AI-powered conversational responses and related functionality.

Depending on the request, information sent for processing may include:

• Customer questions.
• Relevant product information.
• Merchant-provided knowledge.
• Relevant conversation context.

Depending on the integration and features enabled, this may also include relevant order information and shopping preferences. Any personal information that a user chooses to include in a message forms part of the conversation and may be sent for processing; information typed into a conversation is not automatically removed before processing.

We send information necessary to fulfil the requested AI functionality.

Information processed by third-party AI providers is subject to their applicable service terms and privacy policies.

We do not intentionally send payment-card information, passwords, or authentication secrets as AI prompts.

7. Third-Party Service Providers

We use third-party service providers to operate, maintain, and support our products and services.

Depending on the application, these providers may include:

Shopify

For authorized ecommerce store integrations, product information, and application functionality.

Website: https://www.shopify.com/

OpenAI

For AI-powered processing and response generation.

Website: https://openai.com/

Amazon Web Services (AWS)

For application hosting, infrastructure, storage, and related technical services.

Website: https://aws.amazon.com/

Qdrant

For vector database and information retrieval functionality used by AI-powered applications.

Website: https://qdrant.tech/

Google

For authentication, email communications, and other applicable business services.

Website: https://www.google.com/

The third-party providers used may differ depending on the application and its functionality.

We share information with service providers only as necessary for the relevant services and operations, subject to applicable contractual and privacy obligations.

8. Information Sharing and Disclosure

We do not sell personal information to third parties for monetary consideration.

We may disclose or share information in the following circumstances:

• With service providers supporting our applications.
• With third-party platforms authorized by the user or customer.
• When necessary to provide requested services.
• When required by applicable laws or legal processes.
• To investigate fraud, security incidents, or unauthorized activities.
• To protect our legal rights and the security of our users and services.
• In connection with a business restructuring, merger, or acquisition, subject to applicable legal requirements.

We do not authorize third parties to use personal information for purposes unrelated to the services they provide to us.

9. Data Storage and Security

We use reasonable technical and organizational safeguards designed to protect personal information.

Depending on the service, these safeguards may include:

• Secure authentication and access controls.
• Encryption of information during transmission.
• Restricted access to infrastructure and application data.
• Secure management of application credentials.
• Monitoring and security logging.
• Infrastructure security controls.
• Regular maintenance and security improvements.

Our production infrastructure may use cloud hosting services, including AWS infrastructure located in India.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, subject to applicable legal, contractual, security, and operational requirements.

Retention periods may depend on:

• The type of information.
• The purpose for which information is processed.
• The user's relationship with us.
• Whether the associated application or service remains active.
• Applicable legal obligations.
• Security and dispute-resolution requirements.

Different applications may have different retention requirements.

When personal information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable legal requirements and backup retention practices.

11. Account Closure and Data Deletion

Users may request the deletion of their accounts and associated personal information, subject to applicable legal and contractual obligations.

Account deletion requests are currently handled manually by our team. Deletion is subject to applicable legal and contractual retention requirements, so some records associated with an account may be retained where those requirements apply.

For third-party integrations, including Shopify, applicable platform data deletion and privacy requests will be handled through the relevant mechanisms. For the Shopify integration, see the AALAI Shopify Privacy Policy.

Merchants and their customers may also contact us directly to submit applicable privacy requests using the details in section 18.

Certain information may need to be retained where required by law, for legitimate security purposes, or to resolve disputes.

12. International Data Transfers

Some of our applications and service providers may process information in countries other than the user's country of residence.

Where information is transferred internationally, we aim to apply appropriate safeguards and contractual protections as required by applicable privacy laws.

The location of data processing may depend on the application, infrastructure provider, and services being used.

13. User Privacy Rights

Depending on applicable laws and the user's location, individuals may have rights to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Obtain information about data processing.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Request restriction of processing where applicable.
• Submit complaints to relevant data protection authorities.

To exercise applicable privacy rights, users may contact us using the details provided below.

We may request identity verification before processing certain privacy requests.

14. Cookies and Similar Technologies

Our websites and applications may use cookies, session identifiers, and similar technologies to support:

• Website functionality.
• User authentication.
• Session management.
• Security and fraud prevention.
• User preferences.
• Application performance.

Where legally required, we will provide appropriate notices and obtain consent for non-essential cookies and tracking technologies.

Users can manage cookie preferences through their browser settings where available.

The AALAI storefront assistant stores a sign-in token (valid for up to 30 days), basic profile details and recent chat history in the shopper's browser storage. Signing out removes the sign-in token and profile details. Shoppers can also clear this information through their browser settings.

15. Children's Privacy

Our websites and applications are primarily intended for businesses, merchants, and general users.

Our services are not specifically directed at children, and we do not knowingly seek to collect children's personal information in violation of applicable laws.

If we become aware of unauthorized collection of children's personal information, we will take appropriate steps to address the information.

16. Third-Party Websites

Our website and applications may contain links to third-party websites and services.

We are not responsible for the privacy practices, content, or security of third-party websites.

Users should review the applicable privacy policies of those websites before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, applications, business operations, technology, or legal requirements.

The updated policy will be published on our official website with a revised effective date.

We encourage users to review this page periodically.

18. Contact and Privacy Requests

For questions, complaints, or requests relating to personal information processed by RRR Codebiz, please contact:

Company

R R R Codebiz Private Limited

Website

https://www.rrrcodebiz.com/

Email

support@rrrcodebiz.com

For privacy-related requests, please use the subject:

Privacy Request – RRR Codebiz

For AALAI-specific requests, please use:

Privacy Request – AALAI

Registered Legal Entity

R R R Codebiz Private Limited

Registered Business Address

A 321, Master Mind 4, Royal Palms, Aarey Milk Colony, Goregaon East, Mumbai – 400065, Maharashtra, India

We will review and respond to requests in accordance with applicable legal requirements.

© 2026 RRR Codebiz. All rights reserved.